privacy policy

Last Updated: August 1st, 2022

Introduction

Jack Henry & Associates, Inc. (“Jack Henry,” “we,” “us,” or “our”) respects your privacy, and we are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the information we may collect from you or that you may provide when you visit websites published by Jack Henry (together, “Websites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Policy carefully to understand our policies and practices. If you do not agree with our policies and practices, your choice is to not use the Websites. By accessing or using the Websites, you agree to this Privacy Policy.

This Privacy Policy may change from time to time. Your continued use of the Websites after we make changes is your acceptance of those changes. Check the Privacy Policy regularly for updates.

California Residents

California law may provide California residents with additional rights regarding their personal information. To learn more about these rights, visit our California Privacy Policy.

Children Under the Age of 13

The Websites are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 years of age. If you are under 13, do not use or provide any information on the Websites or on or through any of their features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

Our Privacy Contact Information

663 W. Hwy 60

P.O. Box 807

Monett MO 65708-8215

jhaprivacypolicy@jackhenry.com

Applicability of This Privacy Policy

This Privacy Policy applies to information we collect:

on or through the Websites,
in email, text, or other electronic messages between you and the Websites,
through mobile and desktop applications you download from the Websites which provide dedicated non-browser-based interaction between you and the Websites, and
when you interact with Jack Henry advertising and applications on third-party websites and services, if those advertising and applications are actually Jack Henry advertising and applications and correctly include links to this Privacy Policy.

This Privacy Policy does not apply to:

information from our personnel, including employees or contractors,
information collected by us offline or through any means other than those associated with the Websites and listed above, and
information collected by any third party, including third parties that may link to or be accessible from or on the Websites or through any third third-party application or content (including advertising) that may link to or be accessible from or on the Websites.

We may maintain pages for our company, products, and services on third-party party platforms, including social networking services. If you interact with our pages on those third-party platforms, the third-party’s privacy policy governs your interactions on the relevant platform. If the third-party platform provides us with information from your interaction with our pages or your interactions with the third-party platform, we treat that information in accordance with this Privacy Policy.

What Information We Collect

We collect several types of information from and about users of the Websites, including:

information that may personally identify you, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“Personal Information”),
information from you that does not individually identify you,
feedback and correspondence, such as information you provide when you request information from us, receive customer support, or otherwise correspond with us,
information collected by automated means about you, your computer or mobile device, and your activity on the Websites or mobile applications, such as operating system, device identifier, browser type, IP address, general location information, and usage information, including pages or screens accessed, length of access, and navigation paths between pages or screens, and
any other information you may provide to us on or through the Websites.

How We Collect Information

We may collect information from you:

directly when you provide it to us, such as through search queries, website transactions, communications, and other types of contact,
automatically as you navigate through the Websites, including information collected through cookies, web beacons, and other tracking technologies, and
from third parties, such as our business partners.

How We Use Automatic Data Collection Technologies

As you use the Websites, we may use automated means to collect certain information about your equipment, browsing actions, and use patterns, including:

details of your visits to the Websites, such as traffic data, location data, logs, and other communication data and the resources you access and use on the Websites, and
information about your computer and internet connection, such as IP address, operating system, and browser type.

The information we collect through automated means may include Personal Information, or we may maintain it or associate it with your Personal Information collected in other ways. This information helps us to improve the Websites and deliver a better and more personalized service to you, including by enabling us to:

estimate our audience size and usage patterns,
store information about your preferences which allows us to customize the Websites according to your individual interests,
speed up your searches, and
recognize you when you return to the Websites.

We may use the following technologies for automatic data collection:

Browser cookies. The Websites may use cookies, small files placed on your computer. You can refuse to accept browser cookies by activating the appropriate setting in your browser.
Flash cookies. Certain features of our websites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Websites. To learn how you can manage your Flash cookies settings, visit the Flash player settings page on Adobe’s website.
Web beacons. The Websites may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow us to track website statistics, such as number of page visits or length of time interacting with Website content, and to verify system and server integrity.

If you disable or refuse automated technologies, some parts of the Websites may be inaccessible or not function properly.

Third-Party Cookies and Other Tracking Technologies

Some content or applications on the Websites may be served by third parties, such as content providers, application providers, and ad networks and servers. These third parties may use cookies alone or with web beacons or other tracking technologies to collection information about you when you use the Websites. They may collect information, including Personal Information, about your online activities over time and across different websites and online services.

We do not control third party tracking technology or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.

How We Use Your Information

We may use information that we collect about you or that you provide about us:

to provide the Websites and the content to you,
to provide you with information, products, or services that you request from us,
to fulfill any other purpose for which you have provided us information,
to provide you with notices about your account, including expiration and renewal notices,
to carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection,
to notify you about changes to the Websites and any related products or services,
to allow you to participate in interactive features on the Websites,
for marketing purposes,
to develop or improve our products and services,
to develop and create analytics, such as industry and fraud trends,
in any other way we may describe when you provide the information, and
for any other purpose with your consent.

How We Disclose Your Information

We may disclose your information for lawful business purposes, including:

to our clients where applicable,
to create aggregate or anonymous data,
to our subsidiaries and affiliates,
to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them,
to a buyer or other successor in the event of a merger, sale, or transfer of some or all of our assets,
to third parties to market their products or services to you if you have not opted out of these disclosures and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them,
to fulfill the purpose for which you provide it, such as your email address in a contact form,
to comply with a court order, law, or legal process,
to enforce our terms of use and other agreements, including for billing and collection purposes,
if we believe it necessary or appropriate to protect our rights, property, or the safety of our customers or others,
for any other purpose we may describe when you provide the information, and
for any other purpose with your consent.

We are not responsible for the privacy practices of third parties, including our clients.

Your Choices About How We Use and Disclose Your Personal Information

We provide you with choices regarding the Personal Information we collect or you provide to us.

Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies. To learn how to manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, some parts of the Websites may be inaccessible or not function properly.
Advertising and promotional offers. You can opt out of our promotional offers by checking the relevant box on the form on which we collect your data or if we send you a promotional email, by selecting the unsubscribe link. If you opt out of receiving our advertising and promotional offers, we will continue to carry out other relevant activities using your information, including sending non-promotional messages, such as those related to any account you may have with us.
Accessing, modifying, or deleting your information. Applicable law may provide you with the right to access, modify, or delete your personal information. Contact us to request access to, modify, or delete your personal information. Be aware that we may not be able to provide access to, modify, or delete your personal information in all circumstances.

You may also exercise your options by emailing your request to jhaprivacypolicy@jackhenry.com.

We do not control third party collection or use of your information. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

You may opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative and the Digital Advertising Alliance.

You may opt out of receiving targeted advertising in mobile applications through members of the Digital Advertising Alliance.

Some browsers may be configured to send “Do Not Track” signals to online services that you visit. We currently do not respond to Do Not Track signals.

Data Security

We implement appropriate security measures to protect your Personal Information from accidental loss and unauthorized access, use, alteration, and disclosure. All Personal Information you provide to us is stored on our secure servers behind firewalls. We limit access to your Personal Information to those employees, agents, and contractors who have a business need to know.

Although we do our best to secure your Personal Information, we cannot guarantee its security. Any transmission of Personal Information to the Websites is provided at your own risk. We are not responsible for circumvention of any privacy and security measures.

You are also responsible for data security. If you have log in credentials to access certain parts of the Websites, you are responsible for keeping those credentials confidential. You are responsible for the security of your devices and internet connections.

Links to Other Websites

The Websites may link to third-party websites, mobile applications, or other content. We are not responsible for the privacy practices of any third party or for the content of any third party. We do not guarantee, approve, or endorse information, material, services, or products contained on or provided through any linked third-party website, mobile application, or content.