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Technology Modernization

Embracing Curiosity: A Mindset for Credit Union Growth and Innovation in 2025

Brynn Ammon
Feb 14, 2025

As we embark on 2025, I wanted to share my word of the year with all of you: curiosity.

Curiosity is more than just a desire to know more. It's a mindset that drives us to explore, learn, innovate, ask questions, seek new perspectives, and continuously look for ways to improve while encouraging us to step out of our comfort zones and embrace new challenges with an open mind. 

In both personal and professional spheres, curiosity is the key to unlocking growth and success.

When we nurture it, we create environments where creativity thrives, collaboration flourishes, and progress is inevitable. As we look ahead to the exciting possibilities of 2025, I truly believe that cultivating curiosity will empower teams to reach new heights together.

Here are four reasons why fostering curiosity is essential – not just for this year, but for continuous growth and improvement:

  1. Innovation: Curiosity leads to new ideas and creative solutions. When we question the status quo and explore different possibilities, we can develop innovative approaches that drive success.
  2. Continuous Learning: A curious mindset keeps us engaged and motivated to learn. It helps us stay updated with trends and enhances our skills, making us more effective in our roles.
  3. Collaboration: Curiosity encourages us to seek input from others and value diverse perspectives. This collaborative spirit strengthens teams and leads to better decision-making.
  4. Problem-Solving: Being curious allows us to approach problems with a solution-oriented mindset, as we’re more likely to identify root causes and develop effective strategies to address them.

Curiosity: The Catalyst for Progress and Success

Curiosity fuels innovation, guides learning, and fosters collaboration. And in the context of technology, curiosity is the key to ensuring you’re always one step ahead. 

This year, I encourage you to embrace curiosity when evaluating your technology needs.

The pace of technological innovation is accelerating. By staying curious and asking the right questions, you will find yourself better equipped to innovate within your organization in a way that catapults your position with your members now and in the future.

At Jack Henry™, we’ve always prioritized what’s best for credit unions like yours.

As we embrace the future by building robust solutions, we're reshaping the core to place you solidly in the center of your members’ financial lives. This future will establish you as a leader – empowering you to offer personalized experiences that meet members where they are in their exact moment of need.

When looking for fresh ways to tackle age-old problems, don’t default to age-old technology and existing solutions. 

Challenge yourself to consider how emerging technologies can also create new opportunities for innovation. Ask yourself, “How can these tools improve efficiency and deepen engagement with members?”

Problem-Solving: Evaluate Technology With a More Open, Expansive Mindset

Instead of simply finding a solution for today’s problem, imagine a future where technology seamlessly enhances every interaction with your members.

For example, AI-driven tools can provide real-time support, integrate mobile-first solutions to better serve your members on the go, and leverage data analytics to anticipate the needs of your members before they even arise.

We understand that modernization can be daunting, but there’s immense potential to transform your member experience when you approach technology with a curious mindset. 

At Jack Henry, we’ve been modernizing our technology and services so that we can offer traditional core functions as individual, flexible, cloud-based solutions that can be used individually or all together in one unified platform. This modernization strategy allows you to enhance the experience for your members and staff at your own pace, while also fostering curiosity through a crawl, walk, run approach.

This means you can continue using your existing Symitar® platform for as long as you need while gradually integrating new components of the Jack Henry Platform™ – providing a safety net and enabling you to be curious about the future without the fear of immediate, wholesale changes. 

Embracing Curiosity to Drive Innovation and Growth

As you explore your technology strategy in 2025, remember curiosity is not just about imagining new possibilities and having the courage to explore uncharted territory. 

It’s also about asking questions.

Don’t be afraid to wonder “why” or “how.” Seek out new knowledge and perspectives. Push yourself to break free from your comfort zone and try something different. Be open to the learning that happens in every experience. Challenge the norm, question assumptions, and be willing to make mistakes along the way.

Let’s work together to embrace the future, unlock greater value for your members, and drive innovation in credit unions like yours in 2025 and beyond.

Are you ready to cultivate curiosity and build on your future growth and success? Connect with a Jack Henry expert today!


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